Trust & Safety
Your safety is our top priority. Learn how Roots Africa protects you, your data, and your purchases.
Authenticity Guarantee
At Roots Africa, we are committed to celebrating genuine craftsmanship. Every seller on our platform passes through a verification process to ensure they are legitimate artisans or authorized cooperatives.
What we verify:
- Identity verification of the seller (KYC).
- Proof of origin for materials used.
- Random quality checks on listed items.
If you receive an item that you believe is not authentic or misrepresented, we offer a full money-back guarantee.
Secure Payments
Your financial information is never shared with sellers. We use industry-standard encryption to protect your payments.
Escrow Protection
When you pay, we hold the funds securely. The seller is only paid after the product is shipped and tracking is confirmed.
Encrypted Data
All transactions are processed via secure gateways (Paystack, Stripe) compliant with PCIDSS Level 1 standards.
Privacy & Data User
We respect your privacy. We do not sell your personal data to third parties.
We only share necessary details (like your shipping address) with the seller to fulfill your order. Your phone number is masked whenever possible.
Read our full Privacy Policy